Did Capital One Shopping Promise Rewards That You Never Received?
If you made a purchase through a Capital One Shopping offer, and didn’t receive the Capital One Shopping rewards you were promised, we want to hear from you.
Millions of people expected to earn rewards points from eligible online purchases made using the Capital One Shopping browser extension or mobile app. But many users report that the rewards they were promised never appear, are reduced, or are denied entirely.
Our law firm is bringing a lawsuit alleging that the Capital One Shopping Rewards program misled consumers by advertising rewards, and then failing to provide them.
If this happened to you, you may be able to help hold them accountable.
What Is This About?
Capital One promotes its Capital One Shopping browser extension and mobile app as a free tool that helps users save money and earn rewards for online purchases.
But many users report that after completing purchases through Capital One Shopping—often following the instructions exactly—the promised rewards are:
- Never credited at all
- Reduced to a much lower amount
- Marked “ineligible” months later
- Not tracked by the system despite a qualifying purchase
Our lawsuit alleges that consumers relied on advertised reward offers but were not given the rewards they earned.
Why It Matters
This isn’t just about one transaction.
Consumers across the country rely on tools like Capital One Shopping to help them make purchasing decisions. When companies advertise rewards or incentives, shoppers expect those promises to be honored.
If companies can advertise rewards but routinely fail to deliver them, millions of consumers could lose money while the company still collects commissions from the purchases.
Your experience could help uncover the full scope of these practices and push companies to honor the deals they advertise.
What You Get
If our firm takes your case:
- You may be able to recover unpaid rewards or damages.
- You could help hold companies accountable for deceptive reward practices.
- Your participation may help protect other consumers from similar conduct in the future.
Your voice can help bring transparency and fairness to online reward programs.
Who Qualifies
You may qualify to participate if:
You have or had, in the last five years, active Capital One Shopping Rewards account (browser extension or mobile app)
You made an online purchase through a Capital One Shopping reward or cash-back offer (through an email offer or through the mobile app)
The reward was never credited, reduced, or marked “ineligible.”
You believe you did not receive the reward you were promised
Even if you’re unsure whether your purchase qualified, we still encourage you to contact us.
How It Works
- Complete the short intake form below.
- Our legal team will review your submission.
- If your experience matches the allegations in the lawsuit, we may contact you to discuss next steps.
There is no cost or obligation to submit your information.
Share your experience today and help us advocate on behalf of consumers who were denied rewards they earned.